I am unable to add a screenshot or a file to this page
Hello,
You can upload your screenshot to https://imgbb.com/ and share the URL here.
Looking forward to helping you.
Hello,
The receipt you have shared is for the credits and they are already added to your account. However, you have the PRO plugin installed on your site while your account doesn’t have a subscription. If you want to use the credits, you will have to disable the PRO plugin. Once done, you will be able to use the credits.
Hope that clarifies your doubts. Please don’t hesitate to get in touch in case you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
