Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
Hi, I have done this and the account is still showing 0 credits??
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
For me to set up a temporary log in it is asking for an email address, what do I use?
Hello,
You can use s******@r*********** to create the login link.
We look forward to helping you.
Hi,
This has been done and the link is
Hello,
In your WordPress Dashboard, it seems that the Rank Math plugin is currently under the Business subscription. Can you please share the email address you used to purchase the Business plan so we can verify it first?
In your Free account, you have the 47 AI credits applied here, do you wish to merge this Free account to the Business account so you can make use of both the PRO features and the credits left in your Free account?
Looking forward to helping you on this one.
Hi,
Yes of course, the business email that I used was [moved to sensitive data section]. Happy to merge the 2 if that makes things easier.
Hello,
The email address you shared is the same email you used for the Free account.
We need to locate first your account with the BUSINESS subscription. Can you please look for the receipt on FastSpring.com or if you can locate the email address you used for the subscription, you may share it here as well.
Looking forward to helping you.
The email from Fastspring dated 19th May was sent to [moved to sensitive data section]
Hello,
The email sent to you on 19th May was for the purchase of the credits. Please share the email address or the receipt for the Business subscription that is currently connected to your site so we can merge your accounts and you can use the credits on your site.
You can also share the last 4 digits of the card you used to purchase the Business subscription or the last name and email address of your PayPal account.
Looking forward to helping you.
Hi Jadeep I have already shared the email address and the last 4 digits of the card are 3869
Hello,
We can’t find any subscription purchased with the email or the card you shared. It seems like you have purchased the plugin from some other site, not from our site. Can you please confirm?
Looking forward to helping you.
Hi I purchased from Fast Spring and have the receipt email to show this
Hello,
Unfortunately, we can’t find any traces of subscription purchases in the email address or the card you used except for the Content AI credits you last purchased on May.
For us to further help you locate it. You need to contact Fast Spring directly and ask for the receipt of the transaction you made for the Rank Math subscription.
If you have the receipt already, please share it here in a form of a screenshot.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
