Créditos não aparece no dominio principal.

#849226
  • Resolved Ana

    4 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Olá, já fiz tudo oque pode ser feito, e não a meio de usar os créditos que tenho no domínio principal, só consigo no subdomínio. Me ajudem por favor. Obrigado

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    4 months, 3 weeks ago

    Olá, lamento pela dificuldade que você está enfrentando com os créditos no domínio principal. Agradecemos por levantar essa questão.

    Para resolver o problema, por favor, siga estas etapas:

    1. Verifique se você está logado na conta correta onde os créditos foram adquiridos. Você pode fazer isso acessando sua conta em Rank Math.

    2. Acesse o painel do WordPress e vá para Rank Math > Dashboard > Help. Desconecte e reconecte sua conta do Rank Math. Isso pode ajudar a sincronizar os créditos corretamente.

      Desconectar
      Reconectar

    3. Após reconectar, volte para a área do Content AI e atualize a contagem de créditos novamente para garantir que o plugin solicite os créditos atualizados do nosso servidor.

      Atualizar Créditos

    Se, após seguir esses passos, você ainda não conseguir usar os créditos no domínio principal, por favor, responda a este ticket e um agente humano da equipe de suporte do Rank Math irá ajudá-lo com mais detalhes.

    Estamos aqui para ajudar!

    Reinelle

    4 months, 3 weeks ago

    Hello,

    Please share the main domain where the Content AI is not working.

    Meanwhile, please ensure that your Rank Math plugin is already updated to the latest version:
    https://rankmath.com/changelog/free

    If the issue persists, please follow these steps:

    1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

    transients

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. To connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

    Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    credits

    Let us know how this goes.

    Ana

    4 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Boa tarde. Fiz tudo como me pediram e nada aconteceu. Tem como acessar remotamente o meu pc e resolver, por favor? estou na mesma conta que meu subdomínio, lá funciona perfeitamente e aqui não. Por favor.

    Ike

    4 months, 3 weeks ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ana

    4 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Princess

    4 months, 3 weeks ago

    Hello,

    Thank you for the access. We have fixed the issue for you.
    credit

    However, the other site you provided rendered this error while checking:
    not allowed

    Kindly check on your end and let us know how it goes.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help you.

    Ana

    4 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Bom dia. Esta resolvido. Muito Obrigado.

    Princess

    4 months, 3 weeks ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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