credit card not accepted

#379356
  • Resolved Ben Moffett
    Rank Math free

    Is there someone I can call…I want to sign up but your system is not accepting my credit card. I think I entered it in twice wrong and now it has locked me out from purchasing a subscription.

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  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I am sorry but our scope of support does not extend to phone calls.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Please let us know how that goes.

    We’re looking forward to helping you.

    Thank you.

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