Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. Iām sorry for any inconvenience this issue may have caused you.
Could you please ensure that your payment method supports the following?
ā Payments in USD $
ā Supports subscription-based payments
ā You are not using a prepaid card
ā International payments are turned on
Also, please make sure that the flag during checkout is showing the correct country at the top right corner. Here’s an example screenshot:
If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.
Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.
Let us know how this goes.
Thank you.
Hello,
Sorry for the delay.
If everything is working fine on your end, you can contact FastSpring (our payment processor) via s******@f*************
We have little to no control over how the payment gateway processes the payments.
We would request you to please get in touch with them and get the order approved.
Again, we are sorry for the unwanted trouble you are facing.
Looking forward to helping you. Thank you.
The block on the email i***@c*********’s address has now been reset, this should help you.
Please let me know if you have further questions or concerns.
Mary M,
FastSpring Support.
____
Still the same and I replied since 2 days and no response.
Hello,
Please share the last four digits of your credit card and the last name on it in the sensitive data section so we can check this further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
