Hello,
We apologize for the issue you are facing regarding the unexpected charge on your credit card. It’s important to ensure that the charge is indeed from Rank Math and not a misunderstanding or an error from your bank or payment provider.
Here are a few steps you can take:
- Check Your Account: Log in to your Rank Math account to see if there are any active subscriptions or purchases that might explain the charge.
- Contact Your Bank: Reach out to your bank or credit card provider to inquire about the charge. They can provide details on the transaction and help clarify any discrepancies.
- Review Email Notifications: Check your email for any notifications from Rank Math regarding purchases or subscriptions that may have been made inadvertently.
If you still have concerns or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we hope to resolve it quickly for you!
Hello,
Thank you for contacting the support.
The renewal is for your Content AI credits purchased on October 10, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
