Credit AI didnt refresh – and do i have the pro version ?

#911896
  • Resolved Rui Alberto Maia

    1 year ago

    Rank Math free

    My AI credit was suppose to refresh 2024.11.11 but it didnt ! why ? do i have the pro version ? it seems i do but dont on my portal

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not refreshing. To resolve this, please ensure that you are logged into the correct account that you used to purchase your Content AI credits. You can check your remaining credits by going to Rank Math > Account > Website or by visiting this URL.

    If your credit count appears correct there but is not showing on your website, please follow these steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect and then reconnect your Rank Math account.

    Here are some screenshots for reference:

    • Disconnect:
      Disconnect
    • Reconnect:
      Reconnect
    • Refresh Credits:
      Refresh Credits

    After reconnecting, please refresh your Content AI credits again to see if they update correctly.

    Regarding your Pro version status, if you believe you have the Pro version but it’s not reflected in your portal, it might be best to verify your subscription details in the Rank Math account area as mentioned above. If you still have questions or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Ike

    1 year ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    We do not see any subscription on the account you opened this ticket with.

    Can you please search and forward a receipt from FastSpring.com so we can locate your PRO account and verify it?

    Please follow the guide below to restore the credit on your website:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Credit AI didnt refresh – and do i have the pro version ?’ is closed to new replies.