Hi Sali,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
You can easily fix this problem by heading over to your WP Dashboard > Rank Math > Status & Tools > Tools > Flush SEO analysis and click on this button.
Looking forward to helping you.
Thank you.
I followed the instruction but it is still giving the same error.
Fatal error: Cannot use RankMath\Helper as Helper because the name is already in use in /home4/canceravenue/public_html/wp-content/plugins/seo-by-rank-math/includes/rest/class-post.php on line 19
i found error when i edit my wordpress page
error message is /home_ssd/jitesh91/public_html/shayarihubs.com/wp-content/plugins/seo-by-rank-math/includes/rest/class-post.php on line 19
please help me how to solve this issues
Hello there,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for the access.
It looks like your website is running on an insecure version of PHP. Your PHP Version is 5.6.38 while it is recommended to run PHP 7.2 or later on the server for all functions to work as expected.
Please get in touch with your host so that they can help in updating the PHP version.
I hope this info helps.
I can’t go to the PHP 7.2 version since it is not compatible with my theme Ocean. If I choose another theme I have to start the design of the site from the beginning. And in the details of Rank Math plugin, it says that it is compatible with the version I have.
Hi Sali,
Thanks for the follow up.
I can suggest that you push your theme author to add compatibility for PHP 7.x.x or you could also get in touch with a freelancer to help in fixing the compatibility issues on your theme. This is because running older PHP versions may be exposing your site to security vulnerabilities. As you may have noted, this notice is also displayed on your WP dashboard.
I hope this info helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
