Hello,
We apologize for the issue you are facing with updating the logo in the Rank Math setup wizard. It sounds frustrating to have the wrong image persist despite your attempts to upload the correct one.
Here are a few steps you can try to resolve this issue:
- Clear Cache: Sometimes, caching plugins or browser cache can cause old images to display. Try clearing your website’s cache and your browser’s cache.
- Check File Format: Ensure that the image you are trying to upload is in a supported format (like PNG or JPG) and meets the minimum resolution requirement of 112×112 px.
- Re-upload the Image: Go to the "Logo for Google" section again, click on Add or Upload, and select the correct image from your media library or upload it again.
- Save Changes: After uploading, make sure to save the changes in the setup wizard.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
I have already done everything you mentioned above but still couldn’t solve the issue for more than a month. I cleared the cache a thousand times, the image is formatted in PNG in resolution 112×112, I re-uploaded it 100 times at least but still same issue. Solve this on an urgent basis
Hello,
Thank you for contacting us and bringing your concern to our attention.
You should able to change the logo in WP Dashboard > Rank Math > Titles & Meta > Local SEO:
If you face any issues while changing the logo, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
