Couldn’t open the Rank Math on the WordPress page editor

#21299
  • Resolved Gleb Kalenik

    5 years, 1 month ago

    Rank Math free

    Hello.
    The Rank Math pull down on the WordPress page editor will not pull down now.
    I tried to roll back it, but it doesn’t help.
    I have cleared the cache and it also don’t work. Also I tried health check for WP, it shows that everything is ok.

    Please help to solve problem.

Viewing 1 replies (of 1 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Couldn’t open the Rank Math on the WordPress page editor’ is closed to new replies.