Couldn’t complete order – Please contact support.

Hello,

We apologize for the issue you are facing with completing your order. Here are a few troubleshooting steps you can try to resolve the payment issue:

1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
   

2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
   

3. Disable Ad Blockers: Make sure to disable any ad blockers that might be affecting the transaction.
   

If you have checked all of these and are still experiencing issues, please reply to this ticket with any error messages you received or a screencast of the issue, and a human agent from our support team will assist you further.

Thank you for your patience, and we look forward to resolving this for you!

Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please ensure that your payment method supports the following:

– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service

Also make sure that the flag during checkout is showing the correct country at the top right corner.

If everything from the above is enabled and working, you can also try using a credit card instead.

You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

Looking forward to helping you.

Hello,

Could you please confirm which country you are in when purchasing Rank Math?

Also, please share the last 4 digits of your card and the first & last name you used to purchase so we can look it up in your system.

You can add it to the sensitive data section by editing your first post

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.