Ohh maybe impoprtant, the error it give is: Server error (5xx)
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you share your sitemap URL with us so we can check this issue?
We look forward to helping you.
Thank you.
Hi Ike,
Thanks for coming back so quick. Yes sure, my sitemap is: https://medicaltrips.asia/sitemap_index.xml
Let me know if more is needed.
Best regards,
Dorus
Hello,
We checked your sitemap and we can see it is working properly without any issues.
In this case, please try to follow the steps below and see if that works for you:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website cache, remove all the submitted sitemap, and resubmit only the /sitemap_index.xml in the Search Console.
If the issue persists, please try to follow this guideline for further troubleshooting: https://rankmath.com/kb/couldnt-fetch-error-google-search-console/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
