Hello,
We apologize for the frustration you’re experiencing with the persistent rating request in the WordPress dashboard. We understand how annoying it can be when notifications clutter your dashboard.
While we strive to keep ads and prompts to a minimum, we appreciate your feedback regarding this issue. If you have any specific suggestions or concerns, please feel free to reply to this ticket, and a human agent from our support team will take over and assist you further.
Thank you for raising this concern, and we hope to resolve it to your satisfaction soon!
Hello,
Sorry for that. The notification should not show up again after you close it. If it still does on your end, please close it again, clear your website and browser caches, and head over to Rank Math → Status & Tools → Database Tools and clear the transients by clicking the “Remove Transients” button.
If the issue persists, please do let us know and we’ll assist you further.
That does not fix the problem. Even when I click No, maybe later, it refuses to close.
This is happening on a number of my websites https://webdesignandcopy.co.nz/
Hello,
Please try clearing all cache even that of the server. If that doesn’t help, you can also try to clear the notifications directly from the database by setting the rank_math_notifications option in the WordPress options table to be a:0:{}.
If that doesn’t help then we might need to take a closer look at your site.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried accessing your site using the credentials you shared, however, we were unsuccessful as an error stating that the username or password might be incorrect was returned to us.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
We look forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Try with new password please
Hello,
We are able to close the notification after we temporarily disable the plugin called “UiPress Lite”. It appears this plugin is causing a console error that conflicts with our notification.
We went ahead and closed the notification and enabled back the “UiPress Lite” plugin. The notification is no longer appearing.
Hope that helps.
Much appreciated. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
