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Hi, I have been newly setup with Rankmath and Rankmath Business. I had no credits for Content AI showing. I asked here and not reply. Keen to try the setup, I have now bought 50. Still they don’t show up. Can you help?
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Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked and the credits are already added to your account but no website is connected to the account. In order to use the credits, the website should be connected to the same Rank Math account.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account (with the email address
sa***@en*****ch.com) and see if that updates the credits on the website.
For more details regarding Content AI, please follow this guide:
https://rankmath.com/kb/how-to-use-content-ai/Let us know how that goes.
Thank you.
Hello,
Then, please head over to Content AI and refresh the credits count, and see if that helps:
If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘ContentAI purchase not showing’ is closed to new replies.