ContentAI not working

#453513
  • Resolved Daniel Sandvik

    3 years, 2 months ago

    Rank Math free

    Hi,

    When pressing the ContentAI button in WordPress, I get redirected, try to connect to my site – and then just end up back again with the same “Connect now” button.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please get in touch with your web host and ensure that the ModSecurity is disabled?

    Disabling ModSecurity should fix the issue.

    Looking forward to helping you.

    Daniel Sandvik

    3 years, 2 months ago

    Rank Math free

    Hi!

    Thank you for coming back to me.

    I use WPengine, and they tell me:

    “So modsecurity is a security module that’s enabled on our platform – unfortunately it’s not something we’d be able to deactivate from our end though – Terribly sorry for any inconvenience there!”

    Any other ideas?

    Md. Sakib Khandaker

    3 years, 2 months ago

    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘ContentAI not working’ is closed to new replies.