Hello,
Thank you for contacting Rank Math support.
Please note that we do not offer a Trial subscription for the Content AI. The Content AI trial is only available when you subscribe to any of the Rank Math PRO plan.
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
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When you find the active pro subscription, can you tell me which email it’s under please? I had to wipe my website clean and start over so I lost which one the active subscription is under. I paid for the Pro on the 12th of August. The website is scrubbli.com. Thank you
Hello,
We can see the paid subscription under the first email address.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
About your request, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
