Hello,
Thanks for contacting us.
It seems like you have used another email address to purchase the credits. Please share that email address or the receipt that you must have received from FastSpring so we can transfer the credits to this account.
Looking forward to helping you.
Hello,
Thank you for your reply.
True, I used another email address: i***@s**********
Please let me know if you need any additional information.
Best regards,
Hello,
We checked but were unable to locate any purchase/registered account with that email address.
Please search and forward a receipt from FastSpring.com so we can locate your purchase.
Looking forward to helping you.
Ok,
I have hot the receipt, in reference to http://www.sharelv.org website.
How can I attach it here, or what is the email address to forward it?
Thank you,
Hello,
You can upload the receipt to your website/Google Drive and share its link in the sensitive data section of this ticket.
You can also forward it to the email address s******@r***********.
Looking forward to helping you.
Hi,
Thank you for your reply, and your help.
I will forward the receipt to s******@r***********.
Please let me know when it is done.
Best regrads,
Elizabeth
Hello,
We haven’t received the receipt from you. Can you please confirm if you have already sent it to our support email? You can also take a screenshot of the receipt and share it here using a tool like https://imgbb.com/
Looking forward to helping you.
Thanks.
Hi,
Yes, it has been successfully delivered from i***@s**********
Could you please have a look?
I will also try to send it here, but the tool you are suggesting is complicated.
Please let me know,
Best wishes,
Elizabeth
I have uploaded the screenshots. Here are the links. Does this work?
Thank you
Hello,
You had misspelled your email while purchasing the credits. The email used was s************@g********.
I have merged the credits in this account. Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Hope this helps. Let us know if you need any other assistance.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
