Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After that, refresh the AI credits count and try researching for a keyword again.
Looking forward to helping you.
Hello,
Currently, all the sites are connected to this account. The credits used on a site stay attached to them and will be deducted from the account they are connected to. Please share the email address of your other account so we can merge it with this one to restore the credits.
Looking forward to helping you.
w*****************@g********
Hello,
It seems the email address you shared belongs to the current account you are using. Kindly share the other account besides this account you used to create the support ticket.
Looking forward to helping you with this one.
w*****************@h**********
Hello,
Thank you for your patience.
The email address you have shared does not belong to any Rank Math account. Could you please double-check the email so we can look it up in our system?
You can also share the username if you have it on file.
Looking forward to helping you.
Thank you.
o email que esta registrado no sistema é somente w*****************@g********
Hello,
We have found 3 free accounts that were connected to two of your three currently connected sites, and those accounts have spent 5 free credits (that we are granting to every user) each. As one of my colleagues stated, the credits used on a sites stay attached to them and will be deducted from the account they are connected to.
I hope that clarifies the situation.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
