Content AI wont activate or register my subsrciption

#741662
  • Resolved MX

    1 year, 10 months ago

    Rank Math pro
    Content AI Starter

    Dear guys,

    I just bought the content ai starter plan and it wont on my website. I did everything needed. I got the latest rank math plugin, connected the website, logged in / out at wordpress, enabled content ai at the plugin. did everything said in the video but as soon as I want to use it, it says: you have to buy a plan – learn more and i am forwarded to the website to buy it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you are experiencing with activating your Content AI subscription. Thank you for providing detailed information about the steps you have taken so far.

    It seems like there might be an issue with refreshing the credits for Content AI. To resolve this, please follow these steps:

    1. Go to your WordPress Dashboard.
    2. Navigate to Rank Math > General Settings > Content AI.
    3. Click on the “Refresh” icon to update your credits. You can refer to the screenshot below for guidance:

    Refresh Credits

    After refreshing the credits, try using Content AI again on your website. If the issue persists, please let us know so we can assist you further.

    We appreciate your patience and cooperation in resolving this matter. Thank you for reaching out to us!

    Sources:
    Content AI Overview » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    MX

    1 year, 10 months ago

    Rank Math pro
    Content AI Starter

    Did not help. I

    Jaideep Asrani

    1 year, 10 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Content AI wont activate or register my subsrciption’ is closed to new replies.