Hello,
I apologize for the issue you are facing with purchasing Content AI. It sounds frustrating when the buy button doesn’t work as expected. Here are a few steps you can try to resolve this issue:
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Clear Your Browser Cache: Sometimes, cached data can cause issues with website functionality. Try clearing your browser cache and cookies, then attempt to purchase again.
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Try a Different Browser: If clearing the cache doesn’t work, try using a different web browser or an incognito window to see if the issue persists.
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Disable Browser Extensions: Some browser extensions can interfere with website functionality. Temporarily disable any extensions and try again.
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Check for Updates: Ensure that your browser is up to date, as outdated versions can sometimes cause compatibility issues.
If you continue to experience problems after trying these steps, please reply to this ticket with any error messages you see or additional details about what happens when you click the buy button. A human agent from our support team will be able to assist you further.
Thank you for bringing this concern to our attention!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
The other issue is that in the portal for my account, it shows that the website has the PRO edition of Rankmath but the invoice when we bought that doesn’t show up in the portal.
Our domain is http://www.btigroup.com. We purchased the PRO license but this doesn’t show up in the invoices section and the software shows we have zero subscriptions at this time. However, that’s not the case and when you look at the website it shows there’s a PRO license on it. Perhaps this account misconfiguration is keeping us from being able to purchase the Content AI subscription. Please let me know what the fix is because I would like to buy the Content AI subscription. Feel free also to email me directly if needed at e********@b***********.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
