Content AI subscription not showing

#963776
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI subscription not showing on your account. Thank you for raising this concern.

    To resolve this, please ensure that you are logged into the correct Rank Math account that you used to purchase the Content AI subscription. You can check your remaining credits by going to Rank Math > Account > Website or by visiting this URL.

    If the credit count appears correct there but is not reflected on your website, please follow these steps:

    1. Go to your WordPress admin area and navigate to Rank Math > Dashboard > Help.
    2. Disconnect your Rank Math account.
      Disconnect
    3. Reconnect your Rank Math account.
      Reconnect
    4. After reconnecting, refresh the credits count again in your Content AI section to ensure it requests the updated credits from our server.
      Refresh Credits

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience!

    Rakibuzzaman Siam

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the subscription with some other email address.

    Can you please share the email address which you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    5 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Content AI subscription not showing’ is closed to new replies.