Hello,
We apologize for the issue you are facing with your Content AI subscription. It seems that even though you have purchased the Starter plan, your credits are not reflecting correctly in your dashboard.
Here are a few things you can check:
- Active Subscription: Ensure that your subscription is indeed active. You can verify this by checking your account settings in the Rank Math dashboard.
- Credit Allocation: As a new paid subscriber, you should receive a one-time allocation of credits based on your plan. For the Starter plan, you should have received 7500 credits.
- Connection Issues: Sometimes, there might be a connection issue with your Rank Math account. Make sure you are logged in properly and that your website is connected to Rank Math.
If everything seems correct and you still see 0 credits, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further and resolve this issue.
Thank you for raising this concern!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please follow this guide to help you with your concern: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to your WordPress Dashboard → Rank Math → General Settings → Content AI and click on the “refresh” icon, an error message will appear. Please share a screenshot of it here. You may share your screenshots using this tool: https://imgur.com/upload
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
