Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
It seems the AI credits weren’t added to this account of yours.
Can you please share the receipt from FastSpring when you purchase the AI credit and the PRO subscription?
Looking forward to helping you on this one.
Hi,
Rankmath and my WordPress account are logged into with the same account.
You can also see on your website that it is connected to the same domain and email address.
Here is the RankMath receipt
https://share.getcloudapp.com/bLu5JwBo
As well as from https://worldpressit.com
https://share.getcloudapp.com/WnuDwr7J
Thanks
Hello,
Regarding the PRO subscription, please note that the only way to purchase a valid license is from our website, and purchases from any other place are not valid, hence we don’t offer support for those.
As for the credits, since your account is a Free account you would need to deactivate the PRO plugin and reconnect using only the Free account to enjoy the credits you purchased from our website.
Don’t hesitate to get in touch if you have any other questions.
Hi
I worked for Elementor Company, which distributes its products to other companies for resale. Our plugins can be purchased from any website and used in any manner the user desires, despite the fact that they do not receive our support.
In addition to the fact that these plugins are sold legally, you can read reviews about them on a number of websites.
Your AI feature is allowed to be used under Rankmath’s free license. As a result of GPL licenses, I am not required to purchase anything. As a result of (OpenSource), people are free to do whatever they wish. In other words, if the website sells you a plugin at a reduced price, it does not necessarily imply that it is illegal. In my opinion, what you are doing right now is not legal, as you are not allowing me to use the AI content. Please refund my money.
The AI content and Rankmath plugin will not be used by me, so I would like to request a refund.
There are many good plugin company’s that offer a good attitude and service for the users.
Thanks.
Hello,
Sorry for the unexpected delay and any inconvenience that might have been caused due to that.
We can check that you have already used 17 credits on your site so we will not be able to refund your purchase.
And without connecting a PRO account, most of the features will not work properly if you have installed the PRO plugin. That’s why my colleague asked you to disable it if you want to fetch the credits from your account to your site and use them.
Don’t hesitate to get in touch in case you need our assistance with anything else.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
