Content Ai Plan subscription made by mistake

#1015683
  • Resolved Iosif

    5 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Hello.
    We just cancelled a subscription for a year for Content Ai Plan.
    This automatic payment was supposed to be cancelled by a former employee, but he didnt as we asked.
    We dont use this service, and dont plan to.
    Could you please help us recover 10month of subscription back?
    Thank you!

Viewing 1 replies (of 1 total)
  • Jeremy

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Content Ai Plan subscription made by mistake’ is closed to new replies.