Content AI Plan purchased but not working

#690271
  • Resolved legacytraders
    Rank Math free
    Content AI Creator

    Hello
    I bought Content AI Plan for my website but while editing or writing content it only works for keyword research that i can easily do on google without paying anything. When i click on Write or AI tools it tells me to buy another plan ? https://rankmath.com/pricing/ i get this page

    I already paid around $100 for content AI plan.

    This is not what your plan offers while purchasing and on your website i see that i used credits but thats not why i purchased the plan for research only. I bought it to write content and for that do i need another plan. why?

    i disconnected and connected Rankmath account with my site but there is no change.

    If the plan I paid for is only to do keyword research then i m not interested in wasting money for nothing.

    I am not even able to make any change on existing page title as your videos suggest and nor i m able to access any AI tools
    Attaching an screenshot for idea

    Please suggest

    Thanks

    site screenshot

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with the Content AI plan you purchased.

    It seems that the issue you are experiencing might be due to the need to refresh the credits after the recent update. To resolve this, please head over to your WordPress Dashboard โ†’ Rank Math โ†’ General Settings โ†’ Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Credits

    Once you have refreshed the credits, please try using Content AI again, and it should work without any issues.

    If you encounter any further issues or need additional assistance, please don’t hesitate to let us know.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math
    Content AI Overview ยป Rank Math

    legacytraders
    Rank Math free
    Content AI Creator

    There are no credits shown to the area as you suggested, I tried refreshing many times, its just 0
    Attaching image

    o credits shown in that area

    legacytraders
    Rank Math free
    Content AI Creator

    After almost 3 hours it started working. No issues now. Thanks

    Hello,

    We are super happy that your issue has been sorted out.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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