content ai plan not visible

#827927
  • Resolved Teun Agren

    1 year, 5 months ago

    Rank Math free
    Content AI Starter

    I paid for the Content AI Plan with 7500 credits but i cannot see any changes on my dashboard of theninedirections.com and also i cannot see the 7500 credits.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that you are facing issues with your Content AI Plan and credits not being visible on your dashboard. To resolve this, please follow these steps:

    1. Ensure you are logged in to the correct account that you used to purchase the Content AI credits.

    2. Check your remaining credits by visiting the Rank Math Account area at https://rankmath.com/my-account/websites/.

      Credits

    3. If the credit count is correct but not showing on your website, disconnect and reconnect your Rank Math account in your WordPress admin area by going to Rank Math > Dashboard > Help.

      Disconnect
      Reconnect

    4. After reconnecting your account, refresh the credits count in your Content AI settings to ensure the plugin displays the correct credits.

      Refresh Credits

    These steps should help you resolve the issue. If you need further assistance, feel free to reach out to us. Thank you for bringing this to our attention.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, if you’re not able to see the credits on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘content ai plan not visible’ is closed to new replies.