Content AI Plan doesn’t activate

#982143
  • Resolved Franck Bali Web
    Rank Math free
    Content AI Starter

    I have an issue, I have connected my account (and my website https://buzobali.com)

    However the Content AI doesn’t activate, and I am asked to connect my account (which has been done)

    What shall I do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with activating your Content AI plan. It seems like there might be a few steps to ensure everything is set up correctly. Here are some troubleshooting steps you can follow:

    1. Refresh Content AI Credits: Go to your WordPress Dashboard and navigate to Rank Math SEO → General Settings → Content AI. Look for the refresh icon and click it to refresh your credits. This can often resolve activation issues.
      Refresh Content AI Credits

    2. Check Rank Math Activation: Ensure that your Rank Math account is properly activated. You can do this by going to WordPress Dashboard → Rank Math SEO → Help and clicking on Connect Now. Make sure you are logged in with the correct email associated with your Rank Math account.
      Click Connect Now

    3. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Go to WordPress Dashboard → Plugins and check if there is an update available for Rank Math. If so, click Update Now.
      Update Rank Math

    If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience!

    Sources:
    How to Connect/Disconnect Your Website From Content AI
    Resolving Content AI Related Issues » Rank Math

    Franck Bali Web
    Rank Math free
    Content AI Starter

    Hi,

    I have followed the instructions but no change, my plan looks inactive in my website

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    Franck Bali Web
    Rank Math free
    Content AI Starter

    Thank you very much, I just reconnected the account and it works now!

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Content AI Plan doesn’t activate’ is closed to new replies.