Content AI not connected to site - Support

Resolved charleslsimpson
2 months ago

Rank Math free
Content AI Starter

There must be an issue with the plugin and that my WordPress site is hosed on AWS and uses Cloudflair for protection as I don’t see that the subscription that I just paid for is connected to BoxerReport.com.

Viewing 8 replies - 1 through 8 (of 8 total)

RankBot
2 months ago
Hello,

We apologize for the issue you are facing with connecting Content AI to your site. It seems that your website may not be properly connected to your Rank Math account. Here are some steps you can follow to resolve this:
1. Check Connection Status: Go to your WordPress Dashboard and navigate to Rank Math SEO → Dashboard → Help. Check if it shows that your account is connected.
  - If it says Connected, you might need to disconnect and reconnect your account.
  - If it shows No connected websites found, you will need to connect your website.
2. Reconnect Your Website: If you need to reconnect, choose Disconnect Account and then click the Connect Now button. Make sure to select the correct Rank Math account associated with your subscription.
3. Verify Subscription: Ensure that your subscription is active by checking the Websites section in your Rank Math account area. You can verify that by heading over to this link.
  $No connected websites found with Rank Math account$
If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Ike
2 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

Please let us know if the issue has been fixed for your website.

Thank you.

charleslsimpson
1 month, 3 weeks ago

Rank Math free
Content AI Starter

Each time I click to reconnect, it goes to a screen where it wants to connect to URL: https://ec2-3-132-183-233.us-east-2.compute.amazonaws.com instead of https://BoxerReport.com and doing this step does not correct this issue.

Ike
1 month, 3 weeks ago

Hello,

Instead of clicking the reconnect link, trz connecting by navigating to `WordPress Dashboard → Rank Math SEO → Dashboard → Help.

If the issue persists, we might need to take a closer look at your site.

Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

charleslsimpson
1 month, 3 weeks ago

Rank Math free
Content AI Starter

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jeremy
1 month, 3 weeks ago

Hello,

We would like to check the issue on your website but we are currently blocked by Cloudflare.

If you are using geo-blocking, please temporarily unblock the countries Portugal, India, Nigeria, Bangladesh and the Philippines so we can further inspect your website.

Looking forward to hearing back from you.

charleslsimpson
1 month, 3 weeks ago

Rank Math free
Content AI Starter

I’ve updated Cloudflair to let you in.
Jeremy
1 month, 3 weeks ago
Hello,

We have reconnected your Rank Math account and the AI credits are now loaded as you can see from the screenshot below:

We first got this notice when we accessed your website: Seems like your site URL has changed since you connected to Rank Math.

In this case, if the issue happens again, please apply this filter code to your website:
```
add_filter( 'rank_math/registration/do_url_check', '__return_false' );
```
You may refer to this guide on how to add filters to your website: https://rankmath.com/kb/wordpress-hooks-actions-filters/

Then, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Hope that helps.
RankBot
3 weeks, 3 days ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Content AI not connected to site’ is closed to new replies.