Hello,
I apologize for the issue you are facing with your Content AI credits not renewing. It seems like there might be a technical glitch preventing the credits from appearing in your account.
To resolve this, please try the following steps:
- Check Your Account: Visit the Rank Math account area to ensure that your account shows the correct Content AI credits.
- Refresh Credits: Go to Rank Math SEO → General Settings → Content AI in your website and refresh the Content AI credits.
- Reconnect Your Account: If the credits still don’t appear, you may need to reconnect your account as shown in the guide.
If you continue to experience issues after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!
Done all those steps, but still 0
Tried to refresh, but still 0
You’ve used up all available credits for this domain.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you still have 129 free credits ready to be used.
We can see that you have multiple websites connected to this account. Can you please share the affected URL/s so we can check on our end as well.
We really look forward to helping you. Thank you.
Still waiting for a reply
Hello,
We have gone ahead and disconnected your website from our side so you can reconnect it. This is to properly sync your website to our system.
You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.
Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Let us know how that goes. Looking forward to helping you.
Thank you. It’s working now
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
