Hello,
We apologize for the issue you are facing with connecting Content AI to your Rank Math Pro account. Thank you for raising this concern.
To resolve the issue, please ensure that you are logged into the correct Rank Math account that you used to purchase the Content AI credits. You can check your remaining credits by navigating to Rank Math > Account > Website or by visiting this link.
If the credit count shows correctly in your account but not in your website, please follow these steps:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and then reconnect your Rank Math account.
Here are some screenshots for reference:
- Disconnect:
- Reconnect:
After reconnecting, refresh the Content AI credits in your dashboard to ensure it requests the updated credits from our server. You can do this by going to your Content AI section and refreshing the credits count.
If you still encounter issues after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
We hope this helps, and please let us know if you need assistance with anything else!
Sources:
Resolving Content AI Related Issues » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Ah I have bought it for an other account
How can we solve this problem?
Hello,
Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.
We can see that the Content AI subscription is active on this account. It seems you have subscribed to Content AI with this account while the PRO subscription your website is connected to is under a different email address.
To avoid any confusion in the future, would you like to merge these two accounts?
Please tell us the preferred email address and we will do the needful.
Please share the email ID in the below format:
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Make this email primary: { e***********@d************************* }
Discard this email: { k********@g***** }
Hello,
Sorry, but we couldn’t verify the main account from our end. Can you please share the invoice receipt you received from FastSpring.com for your Rank Math PRO subscription?
Once we confirm it, we will then merge the mentioned accounts.
We really look forward to hearing back from you. Thank you.
oh man I really need this come on!
how should I send you the invoice ? Here is not possible to attache something
Hello,
You can also verify this by emailing us or opening a ticket with the email address that you decided to keep as primary. That will help our team verify the validity of the account.
Thank you.
hey guys,
one more time! I have bought the content AI Starter.
The billing nummber is IVXPKHPWK2YZBEDMK3HHL6NQUNE4
I bought this with my account k********@g*****
The Rank Math PRo account on my website (karlskopf.de) is e***********@d************************* (webmaster_dsm)
Pls solve the problem now!
I need the credits or send me the money back
Hello,
It seems like the PRO subscription of your website is coming from another person who is offering the PRO plugin as part of a deal so to use the Content AI credits those would need to be on the same account that the PRO subscription.
The other option would be to deactivate the PRO subscription on the account to use the credits associated with this account.
So, if you want to continue using the PRO subscription along with the purchased credits on this account you need to purchase it from this account as well.
If you want a refund of Content AI please let us know and we’ll do the needful.
Thank you.
hey thanks for the answer.
really complicated.
yes, pls send me the refund and I will charge again with the pro account.
thanks 🙂
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
thanks for this amazing support
Hello,
Glad that we could reach a good resolution of the situation.
Don’t hesitate to get in touch if you have any other questions.
We are here to help!
