Hello,
We apologize for the issue you are facing with your Content AI credits. It seems that you may not have an active Content AI subscription, which is necessary to access the credits. Even if you are using the Rank Math Free version, you will need to purchase a Content AI subscription to utilize its features, including credits.
Please ensure that you have logged into the correct account where you purchased the Content AI credits. You can check your remaining credits by going to your Rank Math account and navigating to the Websites section: My Account – Websites.
If you still see 0 credits after confirming your subscription, please reply to this ticket with more details, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
