content AI doesn’t show up

#1128327
  • Resolved Ashkan

    3 weeks, 6 days ago

    Rank Math free
    Content AI Starter

    hello,
    I have the content AI subscription and it doesn’t get activated on gentlepetcrossing.com.
    I tried the reactivation but still not working.

    here is the screenshtos: https://imgur.com/a/znCBEsV

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    3 weeks, 6 days ago

    Hello,

    I’m sorry to hear about the issue you’re facing with Content AI not showing up on your site. Thank you for providing the screenshot as well.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check Subscription Status: Ensure that your Content AI subscription is active. You can verify this by logging into your Rank Math account and checking your subscription status.

    2. Connect Your Rank Math Account: Make sure your website is connected to your Rank Math account. You can do this by going to your WordPress dashboard, navigating to Rank Math > Dashboard > Help, and checking if you are logged in. If not, disconnect and reconnect your account.
      Disconnect
      Reconnect

    3. Refresh Content AI Credits: After ensuring your account is connected, go to Rank Math > General Settings > Content AI and refresh your credits. This can help in syncing your account with the plugin.
      Refresh Credits

    4. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Sometimes, outdated versions can cause features to malfunction.

    If you’ve tried all these steps and Content AI is still not showing up, please reply to this ticket with any additional details or error messages you might be encountering, and a human agent from our support team will assist you further.

    Hope that helps!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    3 weeks, 5 days ago

    Hello,
     
    We have manually disconnected the affected website from our end to perform a reset. When you log in to your website now, you should see that it is no longer connected to your account.
     
    Please reconnect the website by navigating to WP Dashboard > Rank Math > Dashboard > Help. After reconnecting, you can check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI: https://rankmath.com/kb/how-to-connect-or-disconnect-content-ai/#connect-a-site
     
    Kindly let us know if this resolves the issue for your website.
     
    Looking forward to helping you.

    Ashkan

    3 weeks, 2 days ago

    Rank Math free
    Content AI Starter

    thank you and can you please make sure my monthly credit will be 7500, not 5000, to avoid any issues again?

    Jeremy

    3 weeks, 1 day ago

    Hello,

    Your account now has 7500 AI credits. Please refresh the AI credits again in the settings to see the updated credits.

    Hope that helps.

    Ashkan

    3 weeks, 1 day ago

    Rank Math free
    Content AI Starter

    thank you

    Rakibuzzaman Siam

    3 weeks ago

    Hello,

    We’re glad that it helped.

    If you need any further assistance, please don’t hesitate to reach out. We’re always here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘content AI doesn’t show up’ is closed to new replies.