content ai credits uses issue

#327238
  • Resolved Ranjit

    2 years, 12 months ago

    Rank Math free

    From last few days when ever i try to research a new keyword through content ai it uses 2 ai credits in place of 1. To confirm this issue i tried with last 3 keywords.

    however when i see my rankmath account it showing i have used 21 credits out of 155 credits which is right, but in wordpress panel it is showing i have 122 credits left. it means i have used 33 credits which is not correct. kindly resolve this issue

    I also have attached the screenshot for reference https://prnt.sc/26eouzp

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  • Chandni

    2 years, 12 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    To trigger the correct number of credits, please follow the steps below:

    Navigate to your WordPress Dashboard > Rank Math > Dashboard > Help.

    On this page, please disconnect and reconnect your Rank Math account.

    Once done, please check, if the Content AI credits have been updated.

    Do let us know how that goes. Looking forward to helping you further.

    Thank you

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘content ai credits uses issue’ is closed to new replies.