Content AI Credits shows zero balance after resetting monthly allowance

#889032
  • Resolved Juliette

    11 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    Today I reset my monthly Content AI credit allowance, as I was receiving email notifications that my balance was exhausted, even though there was several thousand credits remaining.

    I was disappointed to find that resetting the monthly credits allowance meant the several thousand remaining were lost.

    However, after beginning to generate meta descriptions with the refreshed 55k credits, I started to encounter some issues and now see the balance is showing as ‘0’ (zero) – when there should be approx. 50k credits remaining.

    I’d appreciate if you could investigate the issue ASAP so I can resume using the remaining credits as required. I would also like to be reimbursed the credits that appear to have been lost when I reset the monthly credits.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    11 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI Credits. It seems there may be a mismatch or an update issue with your credits. Here are a few steps you can take to troubleshoot this:

    1. Log in to the Correct Account: Ensure that you are logged into the account that you used to purchase your Content AI credits.

    2. Check Remaining Credits: Visit your Rank Math account page here to verify if the correct remaining credits are displayed.
      Check Remaining Credits

    3. Reconnect Your Account: If the credit count is correct on your account page but not on your website, go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account.
      Disconnect Account
      Reconnect Account

    4. Refresh Credits: After reconnecting, head over to your Content AI and refresh the credits count again to request the updated credits from our server.
      Refresh Credits

    If after following these steps your credits still show as zero or if you believe there has been a loss of credits during the reset, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further with your concerns regarding reimbursement and any other issues you may have.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you!

    Juliette

    11 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    Hi, the balance is no longer showing 0 (zero), but instead shows “7702 / 55000”, when the remaining credits should be around 50k.

    Please investigate and correct the credit balance ASAP.

    Juliette

    11 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    I believe the balance issue is resolved

    Great

    11 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    We’re happy your credit balance is now showing the correct amount. Regarding the first issue, please note that Content AI credits are reset every month, which means that credits that is not used the previous month will not roll-over. You can learn more here.

    Thank you for choosing Rank Math

Viewing 4 replies - 1 through 4 (of 4 total)

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