Hello,
Thank you for contacting Rank Math support and bringing your concern to our attention.
You mentioned you use Rank Math PRO, but your account is FREE. Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Also, share the invoice number for the credits you purchased and the account’s email address. You can add the information in the “Sensitive Data” area.
Looking forward to helping you.
Thank you.
Hi Farhad,
Yes absolutely, I’m adding all the details to the sensitive data area right now.
Hello,
We can see that you have bought the AI credits using this account however we don’t see your website connected to this account.
Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.
(Kindy check the sensitive data section)
Then, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
You can check the connected websites and remaining credits from here:
https://rankmath.com/my-account/websites/
See my screenshot below for reference:
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hi Princess,
I get that but like I said, I have another account which is a Pro account. I accidentally created a new account when purchasing the credits with my PayPal email. If I were to use this account, I do have the credits but not the Pro features?
Hello,
Yes, we have found the PRO account using the email address you provided.
In this case, would you like us to merge the accounts under a single address? If so what is the preferred one?
Looking forward to hearing back from you.
Hi Princess,
It would be great if you could merge the accounts! My preferred one is the Pro account (with email address s**************@h**********).
Thanks so much!
Simone
Hello,
Thank you for your patience and apologies for the unwanted delay.
We have merged your accounts as requested under the preferred email address.
Please check on your end if everything is working as expected.
Hope this helps and please feel free to reach out to us again in case you need any other assistance.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
