Content AI credits not updated yet, I have purchased but still ‘0 Credits’

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credits are correct in your rankmath.com account but still 0 in your WordPress Dashboard, we might need to further check the issue on your website. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We have already replied to your other ticket and if you have any additional questions please post them there.

Thank you.