Content AI credits not appearing in wp

#459451
  • Resolved LEONA B

    3 years, 5 months ago

    Rank Math pro
    Content AI Starter

    I purchased content credits Sept 26, 2022 and they do not appear on my account in wp sites. Please help to resolve.

    Thanks
    Leona

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    In order to fix this issue, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.


    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Content AI credits not appearing in wp’ is closed to new replies.