Hello,
We apologize for the issue you are facing with the Content AI credits and the ‘Not a valid JSON response’ error. It sounds frustrating, especially after trying various troubleshooting methods.
Since you’ve already attempted deactivating plugins, switching themes, clearing cache, and reconnecting Rank Math, we recommend checking a few additional things:
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Check for Server Issues: Sometimes, server configurations or issues can lead to such errors. Ensure that your server is running properly and that there are no restrictions on API calls.
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Enable Debugging: You can enable debugging in WordPress to see if any specific errors are being logged that might give us more insight into the issue. You can do this by adding the following line to your wp-config.php file:
define( 'WP_DEBUG', true );
After enabling it, try refreshing the credits again and check the debug log for any errors.
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Check Console for Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors when you try to refresh the credits. This might provide more context on what’s going wrong.
If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for your patience, and we hope to resolve this for you soon!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Also, please make sure that you are running the latest version of Rank Math plugin.
The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.
Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.
You can read more about this from here: https://rankmath.com/kb/content-ai-free/
Let us know if this fixes the issue.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
You all have got to fix this! I’m having the same issue too now and it seems many others are as well. This is costing many people tons of time and it seems the solution every time is you all refilling or resetting the account with the credits. Please fix this for people so they don’t lose full days of work and progress resetting their configurations, deactivating and activating plugins for no reason, and doing a ton of workarounds when you all just need to manually reset it. I’ve seen this ‘Princess” on support staff here seem to fix many of these with the same process. Hopefully mine will get fixed tomorrow as well this way.
Hello @michael-8534,
We apologize for the inconvenience this issue must have caused you.
Please share the URL of the affected site with us.
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
