Content AI credits Issue

#291965
  • Resolved S.H.O
    Rank Math free

    Hello Sir, I am facing an issue about Content AI credits, as I check credit on the rank math account it shows 3 are remaining but on the WordPress side it shows not available. tell me how i to fix it to use remainig. I have attached a screenshot link you can check. Kindly Help me as possible

    https://prnt.sc/1zmev3q

    https://prnt.sc/1zmewox

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please head over to your website’s dashboard > Rank Math > Dashboard > Help and on this page, please disconnect and reconnect your Rank Math account.

    Let us know if this fixes the credits issue.

    Looking forward to helping you.

    S.H.O
    Rank Math free

    Dear sir i have tried this method but still same issue

    Hello,

    In this case, please open a post/page and the credits will be updated when you research a keyword:
    trigger

    Let us know how that goes. Looking forward to helping you.

    S.H.O
    Rank Math free

    Dear sir I did this many time on different posts but still the same issue
    you can see this screenshot https://prnt.sc/1zmixl6

    Prabhat
    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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