Content AI credits aren’t showing up in Wordpress.

#1049996
  • Resolved Jason King-Lowe

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Due to budget constraints, I’m using the free version of Rankmath. There was a notice on the Content AI features that I have 750 credits per month for life, and when I log into my account on Rankmath, it looks like I have those credits and haven’t used any. However, when I try to refresh my credits in WordPress, it says I have 0 available credits. I tried disconnecting and reconnecting the account but it didn’t help. I double checked that I’m using the same credentials on both sides.

    Is this just an issue with Content AI not being included in the free plan, or is there something I’m missing?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not showing up in WordPress. It sounds like you’ve already taken some good steps to troubleshoot this issue by checking your account and attempting to refresh the credits.

    Since you mentioned that you are using the free version of Rank Math, it’s important to note that Content AI features, including the credits, may not be fully available in the free plan. The 750 credits you see in your account might be specific to a different plan or promotional offer.

    To further troubleshoot, please ensure that:

    1. You are logged into the correct Rank Math account that has the credits.
    2. You have refreshed the credits in WordPress by going to Rank Math → General Settings → Content AI and clicking on the refresh option.

    If you have confirmed all of this and still see 0 available credits in WordPress, it may be a limitation of the free version. We recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further and clarify any limitations regarding your plan.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Jeremy

    1 month, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have gone ahead and disconnected your website from our side so you can reconnect it. This is to properly sync your website to our system.

    You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

    Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Content AI credits aren’t showing up in Wordpress.’ is closed to new replies.