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my website is connected to RankMath, and I have AI credits but when I clicked Content AI, it showed “Learn more,” and there is way or option for me to use the credits. I already disconected and reconected again and still is not working, when I refresh a windows appears with: “Please connect your account to use the Content AI.”
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Hello,
I’m sorry to hear about the issue you are facing with your Content AI credits. It sounds like you’ve already taken some good steps by disconnecting and reconnecting your account. Here are a few additional steps you can try to resolve this issue:
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Ensure You’re Logged into the Correct Account: Make sure you are logged into the Rank Math account that has the Content AI credits. You can check this by going to your Rank Math account area here.
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Refresh Your Content AI Credits: After confirming that you’re logged into the correct account, go to your WordPress Dashboard and navigate to Rank Math → General Settings → Content AI. Look for the refresh icon and click it to refresh your credits. Here’s a screenshot for reference:
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Check for Any Errors: If you still see the message "Please connect your account to use the Content AI," it might be worth checking if there are any errors in your WordPress admin area or if there are any plugin conflicts.
If these steps do not resolve the issue, please reply to this ticket with any error messages you see or additional details about your setup, and a human agent from our support team will assist you further.
Thank you for your patience, and we hope to get this resolved for you soon!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to
WordPress Dashboard → Rank Math SEO → Dashboard → Helpand then click onConnect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Also, please make sure that you are running the latest version of Rank Math plugin.
The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.
Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.
You can read more about this from here: https://rankmath.com/kb/content-ai-free/
Let us know if this fixes the issue.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
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