content ai credits

Hello,

Thank you for contacting the support and we regret the inconvenience caused.

We checked and the credits are already added to your account.

Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account and see if that updates the credits on the website.​

For more details on Content AI, please refer to this guide:
https://rankmath.com/kb/how-to-use-content-ai/

Hope this helps.

Thank you.

Hello,

Please head over to Content AI and refresh the credits count and see if the credits are updated:

If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I logged into your website’s admin area and found that the credits are already updated on the website. However, I noticed that Content AI was not shown in posts as it was not selected from the settings under Rank Math > General Settings > Content AI > Select Post Type.

I went ahead and selected it for posts as well and the credits, as well as Content AI, are shown properly.

I also tested by researching a keyword and the results are shown correctly. Here’s a screenshot: https://i.rankmath.com/oOAYYU

P.S. We’ve added the 1 credit to your account that we used for testing.

Hope this helps.

Thank you.