Hello, we apologize for the confusion regarding your Content AI credits. When you subscribe to a paid plan (PRO, Business, or Agency), you receive a one-time allocation of credits as part of the launch offer, which includes 2000, 5000, or 10000 credits depending on your subscription level.
However, these credits are not provided continuously throughout your subscription. Instead, you will receive monthly credits based on your subscription plan. For example, if you are on the Creator plan, you will receive a set amount of credits each month after your initial allocation.
If you have any further questions or need assistance with your account, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for reaching out!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
It seems like you purchased the Content AI subscription with some other email address.
Can you please share the email address that you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
