Hello,
I apologize for the issue you are facing with your Content AI credits. I understand your concern about receiving only 750 credits per month instead of the expected 7500 as mentioned on our website.
To address this discrepancy and ensure you receive the correct number of credits, please follow these steps:
- Check your account details in the Rank Math account area to verify the subscription level and credits allocated.
- If you confirm that you should be receiving 7500 credits per month based on your subscription, but you are only getting 750, please reach out to our dedicated support team by clicking here. They will assist you in resolving this issue promptly.
Our support team is available 24/7, 365 days a year to help you with any concerns or questions you may have regarding your Content AI credits.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.
If you need further assistance or have any other questions, feel free to let us know. We’re here to help!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
I’m not seeing the content AI I purchased in my account on rank math either and I have a copy of my receipt I can share with you if you can allow for photos/docs to be attached. Please help me. I appreciate you.
This bot didn’t help me. PLEASE help me.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It seems you have subscribed to Content AI with this account while the PRO subscription your website is connected to is under a different email address.
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the main email address, cc the second email, and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Thank you! This is so helpful. I’ll take the actions you advise.
Merci beaucoup!
Hello,
You’re very much welcome!
Looking forward to helping you there.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
