Content AI Credits

#521736
  • Resolved yurayne alonso

    2 years, 10 months ago

    Rank Math free

    A few days ago I asked you to transfer my credits from one account to another, now I’m trying to use them and I can’t, my website doesn’t show the credits I have, therefore I can’t use them in my products.
    I’m starting to get frustrated with this situation.
    Could you please help me?
    Thanks
    Yurayne

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    2 years, 10 months ago

    Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    Can you please confirm if the issue is related to the https://misterstudio.com site? If yes, then we can check that you have the PRO plugin installed on the site while your subscription status is set as Free.

    If you want to use the credits on that site, you will have to disable the PRO plugin or upgrade to PRO.

    If the issue is related to some other site, please share the URL so we can check.

    Looking forward to helping you.

    yurayne alonso

    2 years, 10 months ago

    Rank Math free

    Hello,
    I was testing the plugin before I bought it, because I’m really not sure, if this doesn’t work what can I wait for the rest, I’m really thinking of canceling everything and going back to Yoast, could you give me a refund please? thank you

    Princess

    2 years, 10 months ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.​​​​​​​​​​​​​​​​​​​

    yurayne alonso

    2 years, 10 months ago

    Rank Math free

    thanks

    Reinelle

    2 years, 10 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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