Hello,
We apologize for the issue you are facing with your Content AI credits. It seems like there might be some confusion regarding the credit renewal and usage.
The 4049 credits you see should be your monthly allocation, but since you mentioned that you cannot use the Content AI tools, it could be due to a few reasons:
- Credit Expiry: If your credits are not rolling over as expected, they may have expired or not been allocated correctly.
- Account Connection: Ensure that your Rank Math account is properly connected to your website. You can check this in the Rank Math account area.
- Settings Check: Go to Rank Math SEO → General Settings → Content AI and refresh your Content AI credits.
- Support: If the issue persists, please reply to this ticket with your site URL so that a human agent can assist you further.
For more information on how credits work, you can refer to our Content AI Plans and Credits page.
Thank you for raising this concern, and we hope to resolve it quickly for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
1. Credit Expiry：my account is not expired.
2. Account Connection: yes， my website alread connected, the web url is https://giantwe.com, from rank math plugin in wordpress to connected.
3. Settings Check:yes, already check again and refresh again, the text below disappear “Click to refresh the available credits.4049 credits left this month. Credits will renew on 2025-03-18 12:00 am or you can upgrade to get more credits here.”
I buyed two product, rank math seo pro and connect AI.
On rank math account
–dashboard, it show my license:FREE, my be some problems? and you can see rank math plugin on wordpress backend, is show also FREE.
I should show PRO
–websites:Content AI credits: 773 / 750 Tracked Keywords: 0 / 0
Monthly Credits: 750
Used Credits: 773
Credits Reset On: 17 Apr 2025
–subscriptions:you can see two orders which all payed by USD.
so please help.
I deleted the Rank Math SEO plugin in the backend of WordPress, and then re-enabled Rank Math Pro. Now I can see the Pro logo when I click on Rank Math. After a few minutes, it became free again, but I still see the free logo in my account on RankMath.com.
click “Content AI” menu, it popup a page called “Supercharge Your Content With AI”.
Maybe there is something wrong with your system. I bought both Conten AI and Rank Math Pro version.
Please help me quickly, now i do my job, have to use rank math
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
OK, thanks,
I checked my subscriptions, yes the account is correct, is g***********@g********
the order info as below:
g***********@g********
RANKMATH250302-6166-21111
$83.88 $0.00
March 2, 2025
RANKMATH250227-5867-45208
$59.88 $0.00
February 27, 2025
Hello,
Kindly see these invoices for your reference.
1. https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250302-6166-21111/invoice/IV5GOG7YDLDNGPFFC6KZSMDNLKSQ
2. https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250227-5867-45208/invoice/IVWD657BLYGBEMNHZTIMJKP7SZQM
You can see the refunded amount under Refunds and Returns.
https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
