Hello,
We apologize for the issue you are facing with your Content AI credits not refreshing. It seems that you are currently on the free tier, and credits typically do not roll over to the next month. They should refresh automatically at the start of the new billing cycle, which in your case is on 2024-10-09.
If you believe there is an error or if you want to use more credits before that date, you can consider upgrading your subscription for additional credits. You can find more information about upgrading here.
In the meantime, if you haven’t already, please try refreshing your credits by going to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and clicking the refresh icon. This can sometimes resolve issues with credit display.
If the problem persists, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello, that date is last year, I was expecting that the credits would have been reset at the beginning of the month.
Hello,
Please ensure that the Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/free
Then, please follow this guide on the website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Looking forward to helping you.
Hello, sorry to bother you again, but I’m still showing 0 credits after following all the steps. I haven’t had credits for about 7 months.
Hello,
We have escalated the issue with our dev team about the credits, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
We reset your wallet for the current month, so you now have access to the free 750 credits.
There were also some changes made to the wallet to ensure that it resets fully on the next month.
Thank you.
Great, thanks for the quick response!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on TrustPilot or https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
