Content AI Creator

Hello,
 
Thank you for contacting the support.
 
The renewal is for your Content AI purchased on March 29, 2024. You activated this last year and this is the renewal for this year.

We sent out an email reminder 7 days prior to the charge. Did you not receive that?
 
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
 
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
 
But please let us know if you did not receive the email so we can assist you further with the request.

Hello,

Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.