Content AI bug

#844457
  • Resolved Ohmonbento Blog

    2 months, 3 weeks ago

    Rank Math free

    Hello, I’ve been unable to use Content AI for a few months now.

    Initially, the Content AI credits were stuck at ‘-14’ for months (since April).

    I thought that every month there were 750 free credits, but the number of credits has never been reset.

    Yesterday, following the advice I could find on the internet, I logged out of my account, then logged back in.

    Now I don’t even have access to content AI, I just have some sort of popup on the plugin with ‘🚀 Supercharge Your Content With AI
    To access this Content AI feature, you need to have an active subscription plan.’

    What can I do please?

    Sincerely

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with Content AI. It seems like there may be a problem with your account or subscription status.

    Here are a few steps you can take to troubleshoot the issue:

    1. Check Your Subscription Status: Ensure that your subscription is active. You can verify this by visiting the Rank Math account area and checking your subscription details.

    2. Refresh Content AI Credits: If your subscription is active, navigate to Rank Math SEO → General Settings → Content AI in your website and refresh the Content AI credits.

    3. Reconnect Your Account: If the credits still do not appear, try reconnecting your account as shown in this guide.

    4. Contact Support: If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Rakibuzzaman Siam

    2 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.

    If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Ohmonbento Blog

    2 months, 3 weeks ago

    Rank Math free

    Hi Rakibuzzaman, thank you very much for your reply. I’ve already carried out these tasks many times over the last few months (login in / login out / refresh etc etc) but here’s what I get in detail:

    This is what I have on https://rankmath.com/my-account/websites/

    Content AI credits: 559 / 750 (and not 750 when I haven’t been able to use it for months)
    Monthly Credits: 750
    Used Credits: 559
    Credits Reset On: 19 Aug 2024

    When I refresh on WordPress Dashboard > Rank Math > General Settings > Content AI, I have 0, I get an ‘account_free_limit_reached’ popup and the counter stays at zero.

    Thanks again for your help

    Best regards

    Rakibuzzaman Siam

    2 months, 3 weeks ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Content AI bug’ is closed to new replies.