Hello,
We apologize for the issue you are facing with Content AI being blurred out. It sounds frustrating, especially since you have an active subscription and a sufficient credit balance.
The error message "The response is not a valid JSON response" typically indicates a problem with the connection or the server response. Here are a few steps you can try to resolve this issue:
- Clear Cache: Clear your browser cache and any caching plugins you might be using on your WordPress site.
- Check for Conflicts: Disable other plugins temporarily to see if there’s a conflict causing this issue.
- Theme Compatibility: Switch to a default WordPress theme (like Twenty Twenty-One) to check if your current theme is causing the problem.
- Server Configuration: Ensure that your server configuration allows for proper API requests. Sometimes, security settings can block these requests.
- Refresh Credits Again: After trying the above steps, attempt to refresh your Content AI credits again from the WordPress Dashboard → Rank Math → General Settings → Content AI.
If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience, and we hope to resolve this for you soon!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share the website URL that has this issue so we can fix this from our end?
Looking forward to hearing back from you.
Hi! The JSON error usually points to a connection issue. Try clearing your cache, disabling plugins to check for conflicts, or switching themes. Also, ensure your server allows API requests. If the problem persists, consider reaching out to support with your website URL.
Hello,
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
It’s now working and my credits are now available. Thanks so much for your help!!!
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
